RDC / LDC Distribution Office Support III

Support Representative

This support representative provides clerical support to the Regional Distribution Center.

Duties include, but are not limited to :

• Develop and maintain logs, reports, audit processes, SOX controls and applicable metrics to avoid picking and shipping errors.
• Coordinate and maintain safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensure and record the accurate arrival, duration and departure of inbound activity.
• Notify management of any imminent or potential detention charges and resolve issues or variations with the inbound documentation.
• Provide timely customer service to all internal and external customers.
• Initiate any inbound vendor or in-transit freight claims and actions related to any serial number deviations. Carry out any supporting activities, including determining disposition of damaged product.
• Monitor non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participate in other projects as assigned.

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 5 years related experience. HVAC industry experience preferred. Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Requires good verbal and written communication skills. Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI. Prefer experience using SAP including using queries.

Compensation : This is an hourly non-exempt role. The starting pay range for this role and market is between $20.38 $26.75 / hour. Factors that may affect starting pay include geography / market, and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible to earn overtime when they work more than 40 hours in a week (or as otherwise required by state law).

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role : tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to : 10 days paid time off, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!