Taxpayer Support Specialist 2

DEPT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Taxpayer Support Specialist 2

Job Location :

Address : 1840 S Mesa Dr Bldg 1352

Mesa AZ 85210

Posting Details :

Salary : $38000 per year / ($18.26 per hour)

Grade : 15

Closing Date : Until Close

Job Summary : Position Summary :

The Taxpayer Support Specialist 2 is the face of the Department of Revenue by interacting in person with taxpayers. This position also serves taxpayers via Live Chat emails and phone calls in the Tucson office. The Taxpayer Support Specialist 2 will provide basic and accurate information to taxpayers and will receive sort and distribute daily deliveries. Additionally the Tax Support Specialist 2 is responsible for coordinating lobby traffic by checking in visitors triaging walk-ins and documenting summons and is to maintain office security by following safety procedures and controlling access via the reception desk. They are also responsible for assisting with clerking duties when needed or assigned.

Supervision :

This position does not have direct reports.

This role is onsite Monday to Thursday 7am to 6pm

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties : Front Desk Service

• Greets welcomes and directs taxpayers at the front desk in a professional and courteous manner
• Provides basic and accurate information taxpayers in person at the front desk
• Documents taxpayer interactions and / or transactions and records details of inquiries complaints or comments and any actions taken
• Receives sorts and distribute daily deliveries
• Assists with filing assistance taxpayer education refund issues / disputes and State of Ariona tax policies and procedures
• Maintains office security by following safety procedures and controlling access via the reception desk (logbook monitoring visitor badges etc.)
• Coordinates lobby traffic by checking in visitorss triaging walk-ins and documenting summons
• Refers unresolved customer grievances or inquiries to designated departments or leads / supervisors and escalate difficult taxpayer inquiries and grievances to r team leadership.

Agency / Department Compliance & Continuous Improvement

Other duties as assigned

Knowledge Skills & Abilities (KSAs) :

Education & Experience

Licenses & Certifications

Knowledge / Understanding

Skills

Abilities

Additional Job Demands

Selective Preference(s) :

Pre-Employment Requirements :

The final candidate will be required to abide by the the following pre-employment checks :

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply : Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides a world class comprehensive benefits package including :

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work / life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Retirement :

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at : Us :

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1