Support Manager

Job Description

Job Description

Job Responsibilities :

• Holds supervisors and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution. performance and minimizes turnover.
• Ensures an effective and efficient response to customer questions, requests, and / or concerns.
• Maintains Team Member safety and security standards.
• Establishes and maintains collaborative and productive relationships with departmental and store leadership.
• Communicates objectives and relevant information clearly to Team Members.
• Establishes and maintains positive and productive vendor relationships.
• Ensures compliance with relevant regulatory rules and standards.
• Sustains exceptional level of knowledge / awareness of relevant competitors and industry trends.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

Skills and Qualifications :