Senior Product Support Coordinator

A company is looking for a Senior Coordinator, Product Support (Remote).

Key Responsibilities

Provide technical support and troubleshoot issues for users via help desk

Streamline documentation and maintain tools like Salesforce and the web app

Create resources and manage data operations to enhance user experience and product quality

Required Qualifications

3-5 years of experience in technical customer or product support, preferably in a nonprofit setting

Experience with survey tools, particularly SurveyMonkey, and data analysis

Proficiency in Salesforce, including creating fields and reports

Familiarity with help desk systems, preferably Zendesk

Comfort with data manipulation using Google Sheets or Excel; SQL familiarity is a plus