Technical Support Agent IIAssociated Wholesale Grocers • Kansas City, KS, United States
[error_messages.no_longer_accepting]
Technical Support Agent II
Associated Wholesale Grocers • Kansas City, KS, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Collaborate with customers, business partners, and teammates to understand reported issues and provide solutions and outcomes to minimize business disruption. Understand support workflow within the IT Department and the AWG Business. Effectively communicates, verbally and in writing, to ensure efficient resolution of incidents. Communicate priorities to the technology organization to drive effective business solutions. Maintain verbal and written issue identification and status updates to customers and leadership. PC skills with use / knowledge of Google Application Suite, MS Office or comparable software. Ability to follow documented troubleshooting and resolution procedures. Professional and positive attitude. Excellent customer service skills. Excellent documentation skills. Good troubleshooting / deductive reasoning / top-down logic skills. Strong desire to learn and develop technical skills. Combination of college degree progress or IT work experience. Base level technical certifications 1-2 years of Customer Service experience a plus. ITIL knowledge / understanding a plus. Self-motivated, proactive, and highly organized while keeping pace with the rapidly evolving IT landscape. Strong analytical and problem-solving skills. ServiceNow experience is a plus. Medical, Dental, & Vision Insurance Health Savings Account Dependent Care Flexible Spending Account Paid Vacation, Holiday, and Sick Time 401(k) with 4% match along with 3 other contributions Tuition Reimbursement Basic & Supplemental Life and AD&D Employee Assistance Program Short-Term and Long-Term Disability Wellness Program
Job Description
External Title : Technical Support Agent II
Department : IT - Customer Service Center
Reporting to the Customer Support Center Manager, the First Level Support Technician plays a key role as the front line of AWG IT's Help Desk (CSC). The primary responsibilities of this entry-level IT support role include providing excellent customer service and technical solutions to customers, handling reports of IT issues, managing IT ticketing system, ensuring each issue or request reported logged accurately and IT troubleshooting is completed. In addition, Tech Sr will do IT troubleshooting, printer troubleshooting, access support, as well as other IT support issues that can be resolved in a moderate amount of time. The Customer Support Center is a 24 / 7 support operation in the AWG IT Department.
Responsibilities :
Customer Service (60%)
- Provides excellent customer service to all customers who contact AWG CSC (Customer Support Center)
- Provide documented and standard troubleshooting and resolution to customers.
- Effectively log all IT system support incidents and requests using AWG's IT ticket system (ServiceNow).
- Ensure incidents and requests are managed and updated regularly to track the resolution of the incidents and provide timely feedback to the customer.
- Understand support workflow within the IT Department and the AWG Business.
- Effectively communicates, verbally and in writing, to ensure efficient resolution of incidents.
Deliver Solutions, Support & Availability Service (40%)
Requirements :
Previous Experience, Education, Knowledge, Skills :
Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions. Consolidated sales for AWG in 2024 exceeded $12.0 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com.
Benefits :
[job_alerts.create_a_job]
Technical Support Agent • Kansas City, KS, United States
[internal_linking.related_jobs]
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation pack...[show_more]
On-Call Direct Support Professional - Residential Division.Healthcare, Welfare, and Social Services.On-call, hours and schedule vary, evenings and weekend availability required.A career with Johnso...[show_more]
Position Title Rehab Tech II - Inpatient, Hospital Orr-Major Position Summary / Career Interest : The Rehab Technician II works as a member of the interdisciplinary patient care team.They support th...[show_more]
A company is looking for a Technical and Customer Service Agent.Key Responsibilities Answer moderately complex questions related to hardware, software, client applications, and network administra...[show_more]
MUST BE LOCATED IN OVERLAND, KS AREA • • About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and tradi...[show_more]
Find your calling at Mercy! The Laboratory Support Technician (LST II) is part of the provider care team acting in a support capacity for reports, data and scheduling functions of the laboratory.Th...[show_more]
Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!.Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensati...[show_more]
AlliedTravelCareers is working with GetMed Staffing to find a qualified CT Tech in Kansas City, Missouri, 64114!.GetMed Staffing is searching for a strong CT Tech to assist our traveler-friendly cl...[show_more]
Aquent is proud to partner with a leading financial institution dedicated to innovation and maintaining robust, secure operations.
This organization is at the forefront of digital transformation, co...[show_more]
Under limited supervision, set up, adjust, perform preventative maintenance, troubleshoot, repair, and maintain assigned equipment with responsibility for production and quality.Perform preventive ...[show_more]
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness.
Offers preventive and clinical healthcare services, including ...[show_more] A company is looking for a Technical Support Specialist II.Key Responsibilities Respond to customer requests via phone, email, and chat, ensuring timely resolution of issues Troubleshoot and res...[show_more] 
Caregiver / Home Health Aide / PCA / CNA.US-MO-SMITHVILLE | US-MO-SMITHVILLE.At Angels Companion / All Ways Caring HomeCare our Caregivers play a crucial role in providing individualized care that suits t...[show_more]
Thanks for your interest in Children's Mercy!.Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives...[show_more]
At ARC Physical Therapy+, our mission is simple : be a catalyst of change in the marketplace.Through excellence in care, ARC Physical Therapy+ is committed to helping patients recover quickly and ge...[show_more]
Limited Positions - Now hiring for the 2025–2026 school year.Your Opportunity to Make a Difference and Inspire Starts Now.
We’re hiring paraprofessionals and classroom suppo...[show_more]
Get Set for the 2025-2026 School Year!.Step into full-time paraprofessional and classroom aide roles and support students with special needs in real classroom settings.
You'll grow your skills, gain...[show_more] At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation pack...[show_more]
Account Manager, Technical
T-Mobile USA, Inc. • Overland Park, KS, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
On-Call Direct Support Professional - Residential Division
Johnson County Government • Lenexa, KS, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Rehab Tech II - Inpatient, Hospital
University of Kansas Health System • Kansas City, KS, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Support Agent
VirtualVocations • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Support Engineer
Thrive • Overland Park, KS, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Lab Support Technician II (PRN)
Mercy • Westwood, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Services Manager (Midwest)
Wilbur-Ellis Company • Kansas City, KS, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel CT Tech - $1,823 per week in Kansas City, MO
AlliedTravelCareers • Kansas City, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
IAM Systems Engineer
Skill • Kansas City, MO, United States
[job_card.temporary]
[last_updated.last_updated_variable_days] • [promoted]
Maintenance Tech I
Medline Industries - Transportation & Operations • Kansas City, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Pharmacy Manager - Sign-On Bonus Available
Walgreens • Parkville, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Support Specialist II
VirtualVocations • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Caregiver / Home Health Aide / PCA / CNA
All Ways Caring HomeCare • Smithville, MO, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
OR-Anesthesia Tech II
Children's Mercy Kansas City • Kansas City, MO, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Licensed PT
ARC Physical Therapy+ • 64012, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Special Education Paraprofessional - Great Opportunity
ZenEducate • Stilwell, KS, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Special Education Paraprofessional - Great Opportunity
Zen Educate • Spring Hill, KS, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Associate Site Reliability Engineer
T-Mobile USA, Inc. • Overland Park, KS, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]