Administrative Asst 3 4P / 420

Administrative assistant 3

Location : Birmingham, AL

Client : Alabama PowerTraining Support Services

Contract : 1 Year (Hybrid / In-Office as Required)

Position Overview

We are seeking a detail-oriented and highly organized Admin Assistant to provide expert-level administrative and technical support to the Training Support Services organization. The ideal candidate will have experience in a call center or service center environment , demonstrate strong problem-solving abilities, and possess advanced proficiency in LearningSource, Oracle HCM, Case Management Systems, and Microsoft Office .

This role plays a key part in supporting Southern Company's systemwide training strategy , coordinating activities across business functions, and ensuring a positive employee learning experience . The Training Support Specialist will be responsible for managing LearningSource inquiries , providing exceptional customer service, resolving technical and administrative issues, and ensuring efficient training operations.

Key Responsibilities

• Serve as the primary point of contact for internal and external stakeholders regarding training and LearningSource inquiries.
• Interpret, research, and respond to inbound customer inquiries through multiple communication channels (HR Direct, phone, email, and case system).
• Administer LearningSource , including setup and maintenance of courses, curricula, rosters, notifications, and data adjustments.
• Research, analyze, and resolve LearningSource corrections, data discrepancies, and system errors.
• Run standard and ad hoc reports for metrics, compliance, and tracking purposes.
• Document requests and update information accurately across systems (LearningSource, Oracle HCM, Case Management).
• Support special business unit initiatives and system implementations related to training or HR systems.
• Provide feedback to leadership regarding process improvements, policy clarifications, and user experience enhancements.
• Coordinate multiple high-priority initiatives simultaneously , maintaining composure and professionalism in high-pressure situations.
• Perform additional administrative tasks, such as data entry, reconciliation, and correspondence , to support departmental operations.
• Ensure confidentiality and data integrity while managing sensitive information.

Job Requirements

Education :

Experience :

Technical Proficiency :

Knowledge, Skills, & Abilities