OBCC Scheduling Coordinator

Odessa Brown Childrens Clinic (OBCC) has locations in Othello and the Central District. Services at the clinics include pediatric medical care behavioral health dental services nutrition sports medicine physical therapy occupational therapy and more. Since 1970 OBCC has worked to uphold the vision of community organizer Odessa Brown : to bring quality healthcare with dignity to children from birth to young adulthood in the Central District and south Seattle.

Responsible for scheduling accurate and timely appointments and modeling Seattle Childrens core values by providing excellent quality customer experiences for Seattle Childrens patients families and clinic partners. Coordinators are assigned to a scheduling team with a primary location at either the Contact Center or the Hospital but with responsibilities and rotations at both locations. Scheduling Coordinators serve as the first point of contact for patients and families seeking care in our Ambulatory Specialty Clinics and scheduling roles may involve coordination of scheduling across specialties. Scheduling Coordinators provide valuable information and reassurance to families; demonstrating empathy high attention to detail aptitude at multi-tasking effective prioritization and commitment to teamwork. The Coordinator works collaboratively with team members to provide quality service to ensure delivery of safe patient care. Staff in this role communicate frequently in a variety of formats with our many partners both internal to SCH and outside our organization.

Required Education and Experience

High school diploma or equivalent of one (1) year customer service and / or administrative support using computers with a high degree of epic training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the EPIC training.

Required Credentials

N / A.

Preferred

Bachelors (3) years experience working in a health care setting or related experience working with the general public in a health care / customer service with other cultures / bilingual in Epic Cadence.

Compensation Range

$23.15 - $34.73 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity skills experience and expertise and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle positions located outside of Seattle may be compensated differently depending on various factors .

Benefits Information

Seattle Childrens offers a generous benefit package including medical dental and vision plans 403(b) life insurance paid time off tuition reimbursement and more. Additional details on our benefits can be found on our website Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Childrens to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many and touches the hearts of all #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago : we will care for all children in our region regardless of the families ability to pay. Together we deliver superior patient care advance new discoveries and treatments through pediatric research and serve as the pediatric and adolescent academic medical center for Washington Alaska Montana and Idaho the largest region of any childrens hospital in the country.

U.S. News & World Report consistently ranks Seattle Childrens among the nations best childrens hospitals. For more than a decade Seattle Childrens has been nationally recognized in key specialty areas. We are honored to be one of the nations very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values : Compassion Excellence Integrity Collaboration Equity and Innovation. Whether its delivering frontline care to our patients in a kind and caring manner practicing the highest standards of quality and safety or being relentlessly curious as we work towards eradicating childhood diseases these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Childrens welcomes people of all experiences backgrounds and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits employs trains compensates and promotes based on merit without regard to race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

The people who work at Seattle Childrens are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Childrens is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

Required Experience :

IC

Key Skills

Customer Service,Communication,Fire And Safety Engineering,Key Account,Market Intelligence

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 23 - 34