Program Assistant (Orange)

Please find below the details :

Position : Program Assistant (GARS)

Location : Onsite Orange, CA 92868

Duration : 6 months (Possibilities of extensions / conversion)

Shift : Day 5x8-Hour

Schedule : Monday to Friday, 8 : 00 a.m. 5 : 00 p.m.

Key Responsibilities :

Provide program support for grievances, appeals, and provider dispute activities.

Monitor and process incoming complaints via phone, email, fax, mail, and internal tracking systems.

Create and maintain complaint case files with accurate classification and documentation.

Respond to information requests from regulatory agencies in a timely manner.

Generate acknowledgment letters and assist with documentation for state hearing processes.

Support administrative functions including file creation, scanning, routing, and forms development.

Minimum Requirements :

High School Diploma or equivalent.

1+ year of experience in grievances / appeals or Medi-Cal, Medicaid, or Medicare programs.

Strong communication, organizational, and analytical skills.

Ability to work independently and manage multiple tasks in a fast-paced environment.

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Preferred : Bilingual in Spanish, Vietnamese, Chinese, Korean, Arabic, or Farsi.