Technical Services Technician II

Job Description

Job Description

Description : POSITION SUMMARY

The individual in the role is responsible for ensuring that products meet the required quality standards through rigorous quality control measures. This position involves troubleshooting customer issues, identifying the root cause of problems, and implementing effective resolutions to enhance customer satisfaction. By employing their expertise in quality control and problem-solving, the Technical Services Technician plays a crucial role in maintaining product integrity and exceeding customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs daily routine inbound inspections in a timely manner, ensuring product quality.
• Utilizes measuring tools and mechanical tools in the Quality department while performing work tasks.
• Effectively utilizes the Quality Response System, Baan NC Maintenance, Item Purchase, Stock Point, and Inventory Transactions Sessions.
• Supports the proper rework of items from the non-conforming warehouse, ensuring timely completion.
• Identifies and follows up on non-conformances in materials, processes, and workmanship to prevent operational and field issues for customers.
• Operates material handling equipment such as label machines, weigh scales, forklift / cherry picker, and pallet jacks.
• Utilizes measuring tools, such as calipers and multimeters, and mechanical tools in the Quality department for rework and customer evaluations.
• Performs disassembly and diagnostics of WAI products for evaluation, comparison to original samples, and warranty return assessments.
• Evaluates labor claim returns and prepares Failure Analysis Reports to identify root causes and implement corrective actions.
• Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
• Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
• Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
• Undertakes additional responsibilities and tasks as directed by management.

Requirements :

QUALIFICATIONS (Education, Experience, & Skills required)

Licensing or other special certifications : ASE Certification preferred

Financial Responsibility

Does this job have budget responsibilities? No

Does this job have other financial responsibilities? No

Management / Supervisory Authority

Does this job manage or supervise associates?

Does this job supervise in multiple business units and / or countries? No

Work Environment

This role involves working in a warehouse setting. In the warehouse, standard equipment such as computers, phones, photocopiers, cameras, and forklifts are used.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the Essential Duties and Responsibilities :

Physical Demand Description