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Customer Support Agent
Customer Support AgentVMC • Gardena, California, United States
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Customer Support Agent

Customer Support Agent

VMC • Gardena, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Victoriam Management is looking to fill a full time Customer Support Agent within our rapidly expanding field division. This is a great opportunity for someone looking to gain experience in customer support, client management, sales and marketing.

Core Responsibilities :

  • Engage with prospective customers through on-site community based outreach events
  • Represent our clients throughout the community, maintaining a positive image and brand name
  • Enroll eligible customers into service plans
  • Explain all eligibility requirements, service options and plans to customers, as well as answer any questions or concerns they may have
  • Assist in the planning and execution of community based enrollment campaigns.
  • Implement strategies to optimize campaign effectiveness.
  • Monitor and track all daily sales and statistics
  • Work closely with cross-functional teams, including sales, HR and finance
  • Participate in continued training opportunities
  • Implement strategies for customer retention and loyalty.

Preferred Skills :

  • High-school diploma or equivalent
  • Prior experience in customer service, hospitality, retail, or similar field preferred
  • Experience with giving presentations or public speaking a plus
  • Time management and organizational skills
  • Comfortable thinking independently and problem solving as needed

    • WHAT TO KNOW

  • Schedule : This is a full-time position, Monday-Friday + Saturday mornings.
  • Individual mentoring and career development assistance from senior management
  • Opportunities for advancement within the company
  • A fun and collaborative team environment
  • This position REQUIRES local travel. You must be able to meet at our office in Long Beach Monday-Friday

    • #LI-Onsite

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    Customer Support Agent • Gardena, California, United States

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