Lifelong Medical Residency Program

Commitment to Quality :

All volunteers are accountable for delivering high-quality services. While we understand that errors can happen, it is crucial to acknowledge and rectify them promptly. If you have concerns about any aspect of your volunteer experience, please don’t hesitate to speak up. If you feel something is not meeting your expectations, start by discussing it with your assigned supervisor or coordinator. If the issue persists, you can escalate the matter to the department manager or Human Resources for further support. At La Clinica, we strive to address all concerns promptly and effectively, with the goal of preventing similar issues from arising in the future.

Procedures :

Health Clearance Requirements (ALL PARTICIPANTS)

Immunization records : Ensure that each vaccination document includes the patient’s name, date, and location information.

• Flu shot within the current season.
• Hepatitis B
• MMR
• TDAP
• Varicella
• Covid Vaccines (1st and 2nd dose)
• Negative TB test within the last year, or Chest Radiograph within the last two years

Clearance requirements for Volunteers (18 years or older) :

Clearance requirements for Minors

Dress Code and Personal Appearance :

As a La Clínica volunteer, you are expected to present yourself in a professional and respectful manner. Please consult with your supervisor to determine the appropriate attire for your specific volunteer duties. The following guidelines should be followed :

o Shorts

o Tank tops or halter tops

o See-through or revealing clothing

o Spandex or skin-tight pants

o High heels (higher than 2-inches) or flip-flop sandals

o Clothing in disrepair

Confidentiality :

As a volunteer, you may have access to confidential information regarding La Clínica, its employees, volunteers, or customers. This includes sensitive information such as names, phone numbers, addresses, dates of birth, health status, and employee personnel files. This information is considered Protected Health Information (PHI) and must be treated with utmost care.

To ensure the confidentiality and security of this information, please follow these guidelines :

If you are unsure of your obligations under this policy, please consult with your supervisor. Failure to comply with this policy may result in dismissal and potential civil penalties.

Equipment and Electronic Media :

La Clínica phones, electronic mail (e-mail), copy machines and other equipment are to be used for La Clínica business purposes. Volunteers may use phones and or e-mail only on a limited basis for personal matters so as not to interfere with work performance.

Volunteers must observe the following usage guidelines :

Child Abuse / Neglect or Elder Abuse Reporting :

Safety and Security :

At La Clínica, we prioritize the safety and well-being of our volunteers and patients. To ensure a safe and healthy work environment, we expect all volunteers to follow these essential safety guidelines :

If you're unsure about any aspect of these protocols, don't hesitate to ask your supervisor for guidance.

La Clínica reserves the right to release a volunteer for failure to uphold the Volunteer Service