Talent.com
Service Desk Specialist
Service Desk SpecialistYochana • Morrisville, NC, US
Service Desk Specialist

Service Desk Specialist

Yochana • Morrisville, NC, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Position : Service Desk L1

Location : Morrisville NC (onsite)

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer / peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM / Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2 / L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10 / 11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune / MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24 / 7 operational environment.
    • [job_alerts.create_a_job]

    Service Desk Specialist • Morrisville, NC, US

    [internal_linking.related_jobs]
    Deal Desk Analyst

    Deal Desk Analyst

    Qualys • Raleigh, North Carolina, United States
    [job_card.full_time]
    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.We are looking for a motivated Deal Desk Analyst to join our team and support th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax • Raleigh, North Carolina
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocations • Raleigh, North Carolina, United States
    [job_card.full_time]
    Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Wake Forest, North Carolina
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    1-20- Service Desk Specialist

    1-20- Service Desk Specialist

    Focused HR Solutions • Raleigh, North Carolina, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Our client has an opening for a Service Desk (739934).This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC.Experience providing excel...[show_more]
    [last_updated.last_updated_30]
    Job Position : Service Desk L1

    Job Position : Service Desk L1

    Noblesoft Technologies • Morrisville, NC, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Position : Service Desk L1 Location : Morrisville NC Jo...[show_more]
    [last_updated.last_updated_variable_days]
    Remote Operations Support Specialist (Remote)

    Remote Operations Support Specialist (Remote)

    Scale AI • Raleigh, North Carolina, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Flexible Online Consumer Feedback Specialist (Hiring Immediately)

    Flexible Online Consumer Feedback Specialist (Hiring Immediately)

    Earn Haus • Wake Forest, North Carolina, US
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operations Specialist I

    Operations Specialist I

    First Citizens Bank • Raleigh, NC, US
    [job_card.full_time]
    This is an onsite role with the standard Monday – Friday business hours.We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.This position pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Apptad- Service Desk Analyst Level 1

    Apptad- Service Desk Analyst Level 1

    Apptad Inc • Morrisville, NC, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Position : Service Desk L1 Location : Morrisville NC (onsite) Job Description < / p&g...[show_more]
    [last_updated.last_updated_variable_days]
    GSD Account Specialist

    GSD Account Specialist

    Konica Minolta Business Solutions • Raleigh, NC, United States
    [job_card.full_time]
    Konica Minolta currently has an exciting opportunity for a.Provide an exceptional service experience when handling incoming customer requests. Determine nature of customer request and provide the ap...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Service Desk L1

    Service Desk L1

    VDart Inc • Morrisville NC, NC, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Position : Service Desk L1 Service Desk L1 Location : Morrisville NC (onsite) Contract Job Description&l...[show_more]
    [last_updated.last_updated_variable_days]
    PATIENT SERVICE ASSOCIATE - DUKE WOMEN'S HEALTH HERITAGE

    PATIENT SERVICE ASSOCIATE - DUKE WOMEN'S HEALTH HERITAGE

    Duke Clinical Research Institute • Wake Forest, NC, United States
    [job_card.full_time]
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Consumer Research Specialist (Hiring Immediately)

    Remote Consumer Research Specialist (Hiring Immediately)

    Maxion Research • Dunn, North Carolina, US
    [filters.remote]
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Tech 1

    Service Tech 1

    Rite-Hite Company • Raleigh, NC, United States
    [job_card.full_time]
    In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Client Service Specialist (Sales and Related)

    Remote Client Service Specialist (Sales and Related)

    Altec Industries, Inc. • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    Must be a US Resident and eligible to work legally in the US to be considered • •.Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Account Manager, Full-Service REMS

    Senior Account Manager, Full-Service REMS

    Syneos Health / inVentiv Health Commercial LLC • Morrisville, NC, United States
    [job_card.full_time]
    A Senior Account Manager is an experienced program / project leader in the Global Risk Management and Full-Service REMS (GRMR) Business. Expectations include the ability to build relationships (intern...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Butner, North Carolina, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]