Customer Service SupervisorVirtualVocations • Van Nuys, California, United States
Customer Service Supervisor
VirtualVocations • Van Nuys, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service Supervisor - Remote.
Key Responsibilities
Supervise Call Center Teams to ensure performance standards are met
Manage daily operations and provide feedback on correspondence
Mentor and develop Customer Experience Specialists while managing HR-related tasks
Required Qualifications
High School Diploma or equivalent required
Understanding of mortgage servicing, including escrow and payment application
Proven leadership or managerial experience
Expert knowledge of customer service principles and practices
Analytical ability to apply data to processes and solutions
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Customer Service Supervisor • Van Nuys, California, United States
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