Help Desk TechnicianVirtualVocations • Macon, Georgia, United States
Help Desk Technician
VirtualVocations • Macon, Georgia, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Help Desk Technician to provide technical assistance and support to end users in a remote environment.
Key Responsibilities
Provide frontline technical assistance and support to end users via phone, chat, or email
Install, modify, or repair computer hardware and software, and troubleshoot related issues
Document end user queries, problems, and solutions, and follow up to ensure resolution
Required Qualifications
Associate degree in Information Systems, Computer Science, or a related field, or equivalent experience
Previous experience with Microsoft products is required
Understanding of basic PC and printer hardware
Experience in a call center environment
Must be authorized to work in the United States without visa sponsorship
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