Manager, Regional Asset Protection

Asset Protection Manager

At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Key Capabilities : Execute programs to aid in the reduction of inventory and controllable losses to achieve goals for assigned market. Implement programs to aid in the prevention, detection, and resolution of, internal and external theft. Cultivate and maintain strong collaborative relationships, building trust through fairness, honesty and openness. Effectively communicate and collaborate with Business Partners on AP training and educational coaching for store leadership, store associates, and distribution center personnel (if applicable). Set, and consistently achieve, challenging goals. Push themselves and others as needed to get the job done. Demonstrate a professional demeanor and a positive, optimistic outlook by interacting in ways that are socially appropriate, empathetic and tactful. Develop and maintain positive working relationships with cross functional business partners and stores. Show concern for quality, accuracy, and completeness of work activities. Take responsibility for one's actions and the consequences that result from those actions. Go beyond expectations in the assignment, task, or job description without being asked. Demonstrate a sincere positive attitude towards getting things done. Set priorities with an appropriate sense of what is most important and plan with a realistic sense of the time demand involved. Keep track of activities completed and yet to do, to accomplish stated objectives. Know status of one's own work at all times.

Key Accountabilities Conduct and document Comprehensive AP Operational Assessments in stores and distribution centers (if applicable). Review results with store / field management team, train and educate on correct procedures to increase compliance, and if applicable with Distribution leadership team on all Distribution related Operational Assessment and Safety compliance audits. Conduct internal investigations with regards to associate theft / fraud / policy violations. This will include face to face and / or telephone interviews with associates suspected of theft / fraud / policy violations. Manage in conjunction with RD / DM / Store Management team the All Store and Target Program(s) and provide additional support in the form of training and consultation on the Shrink Action Plans. Utilize Agilence exception based reporting software to identify areas of potential loss. Management of external programs such as Alarm systems, Card Assess, Security Guards, and CCTV Systems for assigned stores and distribution centers (if applicable). Communicate areas of opportunity to VP, Asset Protection. Monitors policy compliance as it relates to cash shortage controls, Credit Card chargeback's and checks acceptance. Follows up with stores to reduce risk. Analyze store / district / region shrink results and address common contributing factors with VP, Asset Protection and RD, DM, and HR business partners. Liaison with local / municipal, state / provincial, federal law enforcement agencies and government agencies on criminal cases and / or governmental compliance issues. Partners with cross-functional department i.e. HR, Sales Audit, Treasury, Store Operation, Risk Management and Inventory Control as needed to address and consult on areas of loss. Participate in district / regional meetings, calls, visits to increase collaboration and improve awareness of loss and operational compliance. Provide and participate in store / district / regional and distribution (if applicable) AP Awareness and safety trainings. Active participant in both inventory preparation as well as the annual inventory process. Monitor and respond to any safety concerns in stores and distribution centers (if applicable). Develop strategies to reduce losses in high shrinkage stores. Contribute by leading company programs as needed. Where applicable, manage in house AP Associates and AP DC personnel.

Working Relationships : Work well interdepartmentally and independently with all levels of staff / management in Asset Protection, Store Operations, Finance, Sales Audit, Customer Service, IT, Maintenance, Legal, Store Planning and Construction, Inventory Control, Human Resources, Transportation and Distribution.

Knowledge, Skills and Abilities Required for the Job : Must be highly motivated with strong self-discipline and focus. Possess proven investigative abilities. Must be proficient in interview and interrogation strategies. Must be very thorough and detail oriented. Strong collaboration skills required. Excellent verbal and written communication skills required. Knowledge of various local / municipal, state / provincial and federal prosecution procedures. Knowledge of POS exception reporting software a definite advantage. Experience with CCTV, burglar and fire alarm systems preferred. Experience with Microsoft Office 2003 or later : (for example : creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), Excel (for example : creating worksheets, entering data, creating basic and advanced formulas, working with cells and rows) and PowerPoint (for example : creating a new presentation from a design template, adding and removing slides, entering and formatting text, adding speaker notes, and viewing presentations). At least 5 years of experience indirectly managing team members, including assisting in the development, training and assignment of work / projects to other team members OR at least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work. Overnight travel of 40-60% is required. Weekend and evening availability is also required.

Preferred Qualifications & Interests : At least 5 years of multi-store or specialty Asset Protection and / or Operations experience. Bachelor's Degree in Business, Finance, and / or Criminal Justice and at least 5 years of Asset Protection and / or Retail Operations experience. Certification in Wicklander-Zulawski / Reid Certification as granted by John E. Reid Associates / Wicklander / Zulawski & Associates. Certification in LPC as granted by the Asset Protection Foundation. Experience implementing strategic initiatives with proven track record. Excellent oral and written communication skills, ability to collaborate with all levels of management.