Job Posting
5+ years in IT with 3+ years as Product Manager or BSA
Experience in customer care functions (phone, chat, contact center tech)
Understanding of Amazon Connect, Genesys, LivePerson, or similar tools
Strong problem-solving and analytical abilities
Ability to translate business strategy into technical requirements
Strong documentation and communication skills
Knowledge of SDLC and Agile / Scrum methodologies
Associate Product Manager • San Jose, CA, US