IT Release & Major Incident Manager: 25-06381

Primary Skills: Release Management (Expert), Incident Management (Expert), Stakeholder Communication (Advanced), ITIL (Intermediate), Jira-Confluence (Advanced)
Contract Type: W2 Only
Duration: 12+ Months
Location: Dallas, TX
Pay Range: $45 - $50 per hour on W2

Job Summary:
As the IT Release & Major Incident Manager, you will be at the forefront of ensuring seamless IT releases and effective major incident management, minimizing disruption to business operations. You will collaborate with cross-functional teams and senior stakeholders to ensure alignment, communication, and continuous improvement throughout the release and incident management processes. This role requires availability for after-hours and weekend support for major incident resolution.

Key Responsibilities:

• Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles.
• Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics.
• Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution.
• Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders.
• Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices.

Must-Have Skills:

• Proven experience in both Release Management and Major Incident Management.
• Strong stakeholder management and communication skills.
• Proficiency in tools such as Jira, Confluence, ServiceNow, and PagerDuty.

Industry Experience:

• IT background with a solid understanding of ITSM platforms and ITIL Change Management practices is essential for this role. ITIL certification is a significant plus.

This position offers an exciting opportunity to play a critical role in maintaining our client's operational excellence and customer satisfaction through expert release and incident management.

ABOUT AKRAYA
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