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System Administrator Managed Service Provider (MSP) (Lake Forest)
System Administrator Managed Service Provider (MSP) (Lake Forest)Bowman Williams • Lake Forest, CA, United States
System Administrator Managed Service Provider (MSP) (Lake Forest)

System Administrator Managed Service Provider (MSP) (Lake Forest)

Bowman Williams • Lake Forest, CA, United States
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  • [job_card.full_time]
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System Administrator Managed Service Provider (MSP)

Location : Lake Forest, CA (Onsite with local client travel)

Compensation : $28$32+ per hour (Approx. $62K$66.5K annually, DOE)

Schedule : Full-time, hourly (Overtime eligible)

A well-established MSP in Orange County is expanding and seeking a System Administrator to support high-value clients, resolve escalated technical issues, and assist with light project-based work. This role is ideal for a polished, client-facing technician who enjoys working directly with customers, tackling complex problems, and contributing to cloud-focused modernization initiatives.

Responsibilities

  • Support incoming service desk requests via phone, email, and web portal; ensure timely, courteous resolution.
  • Resolve escalated tickets from L1 technicians.
  • Provide onsite support for high-value client environments.
  • Assist with provisioning and system setup for new hires.
  • Use remote tools and diagnostic utilities to troubleshoot issues.
  • Support desktop and server OS environments (Windows 7 / 10, Server 2008 / 2012 / 2016, macOS).
  • Install, configure, and troubleshoot hardware, software, and network infrastructure (switches, firewalls, routers).
  • Install and manage endpoint security solutions.
  • Assist with Microsoft Azure environment administration.
  • Manage Microsoft 365 tenant environments.
  • Perform Active Directory administration and maintenance.

Required Experience & Skills

MSP industry experience is required.

  • Strong communication skills and a polished, client-facing presence.
  • Azure AD & Microsoft 365 administration.
  • Experience with Kaseya and Datto.
  • Networking experience, ideally with SonicWall .
  • Tenacious, eager-to-learn attitude and ability to manage multiple priorities.

    • Preferred Traits

  • Excellent communicator who builds strong client relationships.
  • Highly organized and proactive.
  • Team player who can also work independently.
  • Must reside within the Orange County area.

    • Benefits

  • Health, Vision & Dental Insurance
  • 401(k) with Company Match
  • Generous PTO
  • Travel & Education Reimbursement
  • Overtime Eligible
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