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Customer Service Manager
Customer Service ManagerJ. Morrissey • Harrison, NY, US
Customer Service Manager

Customer Service Manager

J. Morrissey • Harrison, NY, US
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Customer Service Manager – Tremendous Opportunity!

After years of dedicated service, our clients' long-time Customer Service Manager is retiring — creating an exciting opportunity for a dynamic professional to step in and lead a thriving team that values excellence, collaboration, and growth.

They are seeking a Customer Service Manager who brings energy, leadership, and a commitment to outstanding service. This is your chance to make an impact in a company that’s built its 30-year reputation on honesty, relationships, and results.

As a Customer Service Manager, you’ll lead a dedicated team responsible for supporting their mission to provide excellent and be a leading innovator in health and wellness.

What You’ll Do:

  • Lead and mentor the customer service team, fostering collaboration and accountability.

  • Oversee all customer interactions — ensuring accuracy, responsiveness, and satisfaction.

  • Manage order processing, pricing, inventory coordination, and vendor communications.

  • Develop and implement process improvements to enhance efficiency and client experience.

  • Resolve escalated issues with professionalism and sound judgment.

  • Maintain accurate reports, records, and pricing spreadsheets.

  • Collaborate with internal departments to ensure smooth operations and continuous improvement.

What You Bring:

  • Proven experience in customer service leadership or management with 8-10 year of experience in customer service management.

  • Strong communication and relationship-building skills.

  • Solid knowledge of Microsoft Office and ERP systems.

  • Detail-oriented, organized, and driven to deliver exceptional results.

  • A collaborative, people-first approach with the ability to motivate and develop others.

Join a company where your leadership truly matters — and where integrity, teamwork, and passion are more than just words on a wall.

This opportunity is fully on-site in the Greenwich/NY area. Compensation package $110-$130k with excellent perks and benefits.








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