Customer Operations Supervisor

Customer Operations Supervisor

Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

• Salary : $75,000–$90,000 annually (direct hire)
• Schedule : Full-time, Monday–Friday
• Employment Type : Exempt, W2

ROLE IMPACT

The Senior Customer Success Supervisor leads a high-volume order management and customer service operation supporting major commercial accounts. This role ensures operational excellence across EDI, purchase orders, and fulfillment, driving accuracy, team performance, and customer satisfaction. The ideal candidate is a proactive leader with strong production or manufacturing process knowledge who thrives in a growth-focused environment.

KEY RESPONSIBILITIES

Supervise and develop a growing Customer Success team (currently two direct reports).

Oversee order processing, fulfillment, and invoicing, ensuring accuracy across manual and EDI (850 / 855 / 856 / 810 / 820 / 852) transactions.

Partner with logistics providers to resolve shipping, consignment, and return issues.

Maintain SOPs, KPIs, and audit documentation to ensure compliance with internal quality and regulatory standards.

Collaborate with Finance, IT, and Commercial Operations on ERP, CRM, and reporting improvements.

Foster a culture of accountability, teamwork, and customer-first thinking.

MINIMUM QUALIFICATIONS

3–5 years of experience in customer success, customer service, or operations within a production or manufacturing environment.

Demonstrated leadership or supervisory experience.

Proficiency with ERP (Microsoft Dynamics GP, SAP S / 4HANA preferred) and CRM (Salesforce).

Strong knowledge of EDI transaction flows and order-to-cash processes.

Excellent analytical, communication, and team coaching skills.

CORE TOOLS & SYSTEMS

Microsoft Dynamics GP / SAP S / 4HANA

Salesforce CRM

True Commerce EDI

Power BI, Excel

PREFERRED SKILLS

Experience supporting commercial or wholesale account structures.

Background in continuous improvement or process optimization.

Familiarity with quality, audit readiness, or regulatory compliance.

PHYSICAL REQUIREMENTS

Sedentary work; ability to sit or stand for long periods, perform repetitive motions, and occasionally lift up to 10 lbs.

Benefits :

Bonus :

5% annual bonus (eligible January 2027)

Benefits :

4% 401(k) match, 100% employer-paid medical premium (varies by dependents), 15 days PTOADA & PRE-

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EMPLOYMENT COMPLIANCE

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, or disability. Employment offers may be contingent on background or reference checks per company policy.

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