Operations Associate

Job Description:

Join our dynamic and growing team at Gridiron Insurance!

Gridiron Insurance provides custom and specialized products to unique segments of the insurance marketplace. We deliver exclusive coverage with creative and adaptable insurance solutions. Our mission is to offer a stable, dedicated, and professional approach to underwriting, ensuring value in every insurance transaction. Our team is growing, and we are looking to add an Operations Associate to our operations team to help our expanding business needs.

Essential Duties and Responsibilities include, but are limited to the following:

• Accurately process binders, policies, endorsements, and other insurance documents.
• Review supporting documentation for completeness and accuracy.
• Monitor assigned workflows and task queues to ensure timely completion.
• Support quality assurance efforts across teams by identifying and addressing errors or inconsistencies.
• Communicate effectively with internal and external stakeholders via email, Teams messaging, and phone.
• Assist in handling escalated issues and follow up on outstanding items to ensure resolution.
• Consistently meet or exceed daily productivity and accuracy goals.
• Collaborate closely with underwriters and team members to ensure smooth and timely policy issuance and processing.

Qualifications:

• Bachelors Degree from an accredited University
• Strong customer orientation, excellent interpersonal and communication skills.
• Team player with a commitment to company values.
• Analytical and detail oriented; capable of multi-tasking.
• Ability to cross-train within multiple operational functions.
• Basic Insurance Knowledge is a plus.