Customer Operations Engineer

Job Description

Job Description

Wanna join the adventure?

COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders, you'll develop and deploy missions within the Loft framework, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.

About This Role :

• Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
• Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
• Improve Cockpit functionality as a developer through implementation improvements and automation
• Help translate feedback from customers into a Cockpit's feature roadmap

Must Haves :

Nice to Haves :

Some of Our Awesome Benefits :

State law requires us to tell you the base compensation range for this role, which is $100,000 - $140,000 per year. This is determined by your education, experience, knowledge, skills, and abilities.  The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you and see if you are a great fit for our team. What we  can’t  quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.

Who We Are

Loft : Space Made Simple.

Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and flexible way to deploy missions in orbit.

We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, in-orbit demonstrations, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 25 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.

At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.

We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.

With 4 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA \u007C Golden, CO \u007C and Toulouse, France.

As an international company your resume will be reviewed by people across our offices so please attach a copy in English.