Sales Representative

Surface Experts Sales Representative

As a Surface Experts Sales Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build a relationship with our customers.

In the field daily:

• Meeting with 12-15 contacts a day.
• On-site visits, phone calls, and email follow-ups
• Visiting a variety of industries including Property Management, Hotels, Movers, Builders, etc.

Customer relationship development:

• Educating on Surface Experts capabilities and limitations
• Validating level of Customer satisfaction and opportunities to improve
• Earning the trust with our Customers through serving
• Brainstorming and researching new customer opportunities

Follow sales process:

• Memorizing sales scripts and role-playing practice
• Documenting sales activities in CRM; tracking a client from lead to Work Order and all the steps in between
• Reporting data accurately daily/weekly
• Planning and executing sales strategy for territory

Qualifications:

• Goal-oriented, self-starter, and energetic
• Enjoys working with other people
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring and service-minded
• Readiness to work with a metrics-based, process-driven sales team

About Surface Experts:

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything! We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Vision:

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Mission:

• Our mission is to develop outstanding teams by investing in strong relationships. Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.

Core Values:

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants