Call Center / Video Teller - Bilingual

Call Center / Video Teller – Bilingual at Pacific NW Federal Credit Union

Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission : Be our members' financial partner for life. We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations!

What We Offer

Competitive pay : $23.50 - $26.50 per hour

Generous benefits : 4 weeks PTO

Health coverage after 30 days

401(k) with company match after 6 months

Paid life, LTD & AD&D insurance

Paid holidays & volunteer time

Loan discounts

Your Role

As a Bilingual Contact Center Specialist / ITM Teller, you'll deliver exceptional service through multiple channels : phone, text, chat, email, and live video via Interactive Teller Machines (ITMs).

Key Responsibilities

Assist members in both English and Spanish, via phone and live video

Answer member questions and resolve issues promptly

Process transactions : deposits, withdrawals, transfers, loan payments, wires, disputes, card orders

Educate members on ITM technology

Balance daily transactions and investigate discrepancies

Protect member information and maintain confidentiality

What We're Looking For

English / Spanish bilingual

1-3 years of experience in call center, banking, or cash handling

Strong multitasking and communication skills

Ability to de-escalate upset members

Schedule

Monday-Friday, 8 : 45-5 : 15. This full-time position has the opportunity to work remotely following the initial training period (6 months).

Ready to Apply?

Start with our quick, 3-minute mobile-friendly application today!

Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.

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