Customer Support Specialist II

Customer Support Specialist II

Apree Health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

How will you make an impact & Requirements

Must be able to start on July 14, 2025, and be present for all training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5 : 45 AM - 7 : 00 PM MST will be considered. Shifts will be assigned after training. Must complete six weeks of training with 100% attendance.

Apree Health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the worlds first comprehensive app for all health needs.

Responsibilities

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5 : 45 AM MST and the last shift ends at 7 PM MST

Qualifications

At Apree Health our vision is to transform lives through better health. The Apree Health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Apree Health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

What you'll love about working here :

Compensation : $20 / hr. - $25 / hr. & bonus eligible