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Contents Cleaning & Pack-Out Supervisor
Contents Cleaning & Pack-Out SupervisorSERVPRO of South Frisco/The Colony • Frisco, TX, US
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Contents Cleaning & Pack-Out Supervisor

Contents Cleaning & Pack-Out Supervisor

SERVPRO of South Frisco/The Colony • Frisco, TX, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Help or transport service
  • Home office stipend
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Profit sharing
  • Stock options plan
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

Contents Cleaning & Pack-Out Supervisor

SERVPRO of South Frisco


SERVPRO of South Frisco is seeking a reliable, detail-oriented Contents Cleaning & Pack-Out Supervisor to lead and oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and upholding SERVPROs high standards for quality, safety, and customer care.

Key Responsibilities

Contents Operations

  • Supervise and coordinate contents jobs including pack-outs, cleaning, storage, and pack-backs

  • Evaluate damaged contents and determine appropriate cleaning and restoration methods

  • Ensure accurate inventory, labeling, documentation, and photo records

  • Oversee on-site and off-site contents cleaning, deodorization, and storage procedures

  • Ensure all contents are handled carefully and returned in pre-loss condition whenever possible

Team Leadership

  • Lead, train, and mentor contents technicians

  • Assign daily tasks and monitor productivity, job progress, and timelines

  • Ensure compliance with SERVPRO standards, safety protocols, and company policies

  • Communicate expectations clearly and provide coaching and performance feedback

Customer Service

  • Communicate professionally and empathetically with customers during stressful situations

  • Explain contents handling, cleaning, and restoration processes clearly

  • Maintain a positive and professional SERVPRO brand presence on every job site

Documentation & Compliance

  • Complete job documentation accurately and on time (inventories, job notes, photos)

  • Coordinate with production managers, office staff, and insurance adjusters

  • Ensure all work meets industry standards and IICRC guidelines when applicable

Safety & Equipment

  • Enforce safety procedures and proper use of PPE

  • Maintain contents cleaning equipment, vehicles, and storage areas

  • Report equipment issues, damages, or safety concerns promptly

Qualifications

  • High school diploma or equivalent (required)

  • Experience in contents restoration, moving, warehousing, or cleaning preferred

  • Prior supervisory or team leadership experience strongly preferred

  • Strong organizational, time-management, and problem-solving skills

  • Ability to lift, carry, and move contents up to 50 lbs

  • Valid drivers license with a clean driving record

  • Comfortable using mobile apps, inventory systems, and basic computer software

Skills & Attributes

  • Strong attention to detail

  • Excellent communication and customer service skills

  • Ability to manage multiple jobs and deadlines

  • Professional, dependable, and team-oriented mindset

Work Environment

  • On-call availability may be required for emergency response

  • Work performed in residential and commercial properties affected by water, fire, or mold damage

Why Join SERVPRO of South Frisco?

  • Growth opportunities within a respected restoration franchise

  • Hands-on leadership role with a supportive, experienced team

  • Meaningful work helping customers recover after unexpected disasters


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Contents Cleaning & Pack-Out Supervisor • Frisco, TX, US

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