Help Desk Support - Level 1 (Carlsbad) 40824

Help Desk Support - Level 1 (Carlsbad) 40824

Looking for a new opportunity with amazing benefits?

Come work for the best. Noesis Group, Inc. provides IT / IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.

Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include : fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a annual training budget for employees who wish to further their education in Information Technology.

We are currently seeking a highly motivated, full time Helps Desk Support-L1 to provide outstanding customer service to our clients.

JOB DESCRIPTION

Under the direct supervision of the Client Support Manager, the Helps Desk Support-L1 will provide on-site technical support for our Noesis client. The Helps Desk Support-L1 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Helps Desk Support-L1 will serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Helps Desk Support-L1 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.

SKILLS / REQUIREMENTS

Because we only hire the best candidates, you must have the following skills and education to be considered :

• Broad based hardware and software support experience
• Able to build and maintain supportive relationships within the organization
• Highly accurate, organized and detail-oriented
• Excellent customer service skills
• Exceptional oral and written communications skills
• Excellent technical writing and documentation skills
• Above-average analytical and deductive reasoning skills
• Ability to learn new technologies quickly and easily
• Work efficiently and reliably in unsupervised and varying environments
• Maintain calm and professional composure in stressful environments
• Demonstrated track record of offering excellent customer service over the phone
• Possess working knowledge of all of Microsoft's operating systems
• Willing to handle support both over the phone and on-site locations to support clients desktop needs
• Have a strong working knowledge of all of the components in Microsoft's Office suite
• Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
• Prefer one or more current Information Technology certifications
• Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience
• 2+ years of highly relevant, extensive, hands-on experience
• Must have a current CA drivers license