Interpreting Operations Manager

Interpreting Operations Manager

Day Translations is looking for an Interpreting Operations Manager to join our team. This person will be responsible for the execution of all interpreting projects performed for clients, including the management of databases and processes, quality and timeliness of deliveries, effective and efficient allocation of resources and cost effectiveness and profitability of the services. The Interpreting Operations Manager will be under the direct supervision of our Chief Operations Officer.

Responsibilities

• Effectively supervise project managers and other operations roles, who are responsible for interacting with project stakeholders and delivering on-time, high quality and cost-effective assets
• Responsibility for overall interpreting operations, including processes and optimizations within teams
• Ensure high quality, cost-effective and efficient projects
• Maintains a tracking system for recording metrics to ensure that the performance meets the client expectations
• Help identify strengths and weakness of the Operations Department by the ongoing measurement of key performance and production indicators
• Identify and predict obstacles and risks to projects and seek solutions to eliminate them
• Ensure clear and pertinent communication across the interpreting team, other Operations divisions and other departments, including providing visibility into large projects and progress against our team goals
• Identify and predict obstacles, collisions and risk to projects across multiple teams and seek solutions to eliminate them

Requirements