Medical Front Office Receptionist

Job Description

Job Description

Job Description : Medical Front Office Receptionist

Reports To : Clinic Manager

Status : Full-Time Regular, Non-Exempt

Position Summary : A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish / English for translation, greet patients, check patient in / out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities :

• Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments

Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day

Performs data entry of insurance information and processes patient co-payments

Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members

Prepares intake information and initial registration following HIPAA guidelines

When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures

Adheres to Finance policies when registering patients for appointments and labs

Required Qualifications, Knowledge &Abilities :

Physical Requirements :

sit, stand and walk for extensive periods of time;

Working Conditions :

Preference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.