Head of Retention Marketing

A company is looking for a Head of Retention.

Key Responsibilities

Lead and mentor a team of retention account managers and strategists to enhance client retention outcomes

Own the strategic direction and execution of retention programs, ensuring quality and measurable business impact

Manage the P&L for the retention function, identifying growth opportunities and supporting sales efforts

Required Qualifications

7+ years of experience in retention, lifecycle, or email marketing within ecommerce / DTC environments

3+ years of people leadership experience, including hiring and performance management

Deep understanding of lifecycle strategy, performance metrics, and subscription models

Proven ability to translate data into actionable business strategies

Experience in managing financial outcomes, including P&L responsibility