Job Description
Job Description
Description :
TrueSource, LLC, an OnPoint Company is a leading provider of facility repair and maintenance services to national retailers and other customers. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.
TrueSource services customers which include Fortune 100 businesses, at over 30,000 locations throughout the United States and Canada. TrueSource, LLC expertise spans diverse trades including doors, locks, plumbing, electrical and handyman services, with 24-hour availability and rapid response times. For more than 20 years, TrueSource, LLC has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. TrueSource, LLC solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.
At TrueSource we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include :
- Competitive pay – Plus incentive opportunities!
- Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
- 8 paid holidays
- PTO - FT Employees receive 96 Hours of PTO Annually
- Training and mentoring – Learn from our experts in the industry
- Advancement opportunities
Link to benefits overview : Benefits
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Job Summary
This position is responsible for managing, developing and profitably growing an assigned portfolio of strategic accounts to support TrueSource’s overall financial and strategic objectives. The Strategic Account Manager will work directly in coordination with the goals set forth by the business Chief Customer Officer. The role is responsible for developing and executing strategic account plans for the assigned portfolio of customers and is responsible for the entire range of Company products and services ensuring assigned customers’ needs and expectations are met by the Company. The position is responsible for maintaining and expanding relationships with their assigned customers to accelerate business growth. In addition, the position will be responsible for selling net new business as defined by the Company. The position will oversee all RFP development and submission for existing and new customer prospects; deliver value proposition and transition new customers successfully into the Service Department. The position will be responsible for achieving sales, gross profit, new business, and other KPI’s as assigned.
Core Job Duties
Develop and execute strategic account plans for each customer, existing or prospect, to drive profitable growthAnalyze and understand assigned customers category spend and total available market sizing, current market trends, industry methods, pricing structures, customer feedback in order to be able to remain competitive in bid participation.Establish productive, professional relationships with key contacts in assigned customer accounts.Coordinate the involvement of company personnel, cross functional teams and management resources, in order to meet account performance objectives and customers’ expectations.Meet assigned targets for existing customer sales, gross profit margins, new customer sales, and strategic objectives in assigned accounts (see individual customer budgets)Utilize Salesforce (or the company’s chosen Customer Relationship Management System) to centrally store, document and monitor all sales opportunities, competitive intelligence, key customer communication and scheduled customer or prospect conference calls or meetings.Proactively lead an ongoing joint customer strategic account planning process that develops mutual performance objectives, financial targets, business reviews, and critical milestones.Communicate appropriate customer profiles to help identify prospect requirements that align with business’ core competencies.Qualify potential new customer needs and expectations.Liaison for new customer on-boarding process to include but not limited to credit, new customer form, group email, 3rd party administrator set up, affiliate assignment, introductory call to set customer expectations, etc.Identify, recommend and discuss strategies around each individual customer with service delivery managers, directors and VP.Assist in identifying, defining and delivering annual customer goals.Communicate directly with your new customers (daily, weekly, and monthly) via telephone, email and customer visits to provide resolve to any customer service issues and / or opportunities.Review daily, weekly and monthly production goals.Assist in the placement / training of new accounts for formal “hand off” and transition into Service Department.Provide continual evaluation of processes and procedures.Responsible for suggesting methods to improve area operations, efficiency and service to both associates and customers.Other duties may be assigned / removed to meet business needs as they arise.Key Performance Measurements
Delivery of monthly and annual goals, including portfolio revenue and gross margin profitability.Reporting that reflects performance in areas such as Sales, GP dollars and percentage, and new business vs. budget by customer.Management observation regarding attitude, diligence, team contributions, use of Salesforce tool and willingness / ability to learn new skills and information.Other key metrics prescribed by TrueSource Sales leadership, resulting in Sales and GP growth.Requirements : Qualifications
Bachelor’s degree preferred.2-3 years’ experience in Strategic account management at a national level managing complex customers.Facilities Maintenance, or related services, industry experience highly preferredProven history of building market share by development of new customer relationshipsHighly Skilled in Microsoft Power Point, Excel, WordProficient in the use of Salesforce.comAble to work in a team environment.Able to analyze data and work independentlyRequirements
Executive Skills – Demonstrate executive skills, high integrity and honestly by developing an atmosphere of trust and mutual respect; operating in accordance with policies and procedures; meeting deadlines.Organizational Agility - Knowledgeable about job scopes and affiliate contractor networks. Has knowledge of how to get things implemented expediently through both formal and informal channels of communication and the national account network. Understands the origin and reasoning behind key policies, practices, and procedures; understands the corporate cultures of both Cintas as well as the national account customer organizations.Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task / people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.Time Management - Uses his / her time effectively and efficiently; values time; prioritizes projects for effective time management with the best and most productive outcome; gets more done in less time than others; can attend to a broader range of activities. Ability to meet deadlines while working under pressure.Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.Presentation and Communication Skills - Is effective in a variety of formal presentation settings : one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in the processing of products and services; acts with the customer’s best fiscal as well as ethical interests in mind; establishes and maintains productive and effective relationships with customers and gains their trust and respect.Leadership - Ability to lead the activities of multiple partners to successfully manage the day to day transactional activity of the team’s customersCompany Culture – Understands and embraces the 5 elements of our company culture. Operates in a manner consistent with our company character by having a strong sense of competitive urgency, positive discontent, high ethical standards, and a professional demeanor and appearance.Travel up to 50% as requiredPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.
This job description is subject to change at any time.
![[Direct Sales] Account Executive](https://cdn-logos.talent.com/v1/logo/image?feedcode=drjobs-new&company_name=Xplor){kind=logo}
