Technical Program Manager

Job Description

Job Description

EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements.

We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.

We have a global footprint ready to serve customers with high-level product support and deep application engineering. The company employs over 700 employees worldwide dedicated to serving our customers and markets on virtually every continent.  We have locations in Texas, and Oklahoma, as well as multiple overseas operations in Europe, and Asia.

We are seeking a highly motivated individual with a passion for delivering the highest level of customer service and driven to “Do The Right Thing.”

Responsibilities

• Manage Engine OEM Customers – execute development and production programs
• Technical Interface – “first line” of technical discussion with customers and internal Engineering groups.
• Grow the Business! – Explore business opportunities with current and future customers including potential adjacencies to new products and markets
• Manage customer programs, projects and relationships, regionally and globally
• “Consultant” for customer on products, systems and technical issues
• First line of technical interface with customers to understand requirements and manage bi-directional communication
• Liaison between customer and internal functional / regional groups – Product Engineering, Manufacturing, Quality, Application Engineering, etc., to manage customer requests and provide functional support
• Develop and execute customer contracts / agreements. Submit customer quote proposals / responses. Coordinate pre-quote reviews.
• Participate as requested in product development design gate reviews
• Assist in creation of internal and external product and system level FMEA’s
• Contribute to developing global service and production pricing
• Contribute to developing global and local customer strategies
• Grow the business - Identify new business opportunities
• Manage the business - Provide insight on customer forecasts / orders. Gain closure of open receivables payments as necessary
• Gather and assess customer-level technology and competitive market information
• Lead contract review prior to award and ensure adherence to agreed terms and conditions
• Develop customer program timing. Track and report program status to plan.
• Develop RASICs with customers and maintain open issues list(s) as required to drive project task completion
• Identify and rectify roadblocks for successful program completion.

Requirements

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