Financial Coordinator

The Financial Coordinator plays a key role in our patients' treatment providing them with the financial information and support they need to successfully navigate their recovery journeys.

Location: Remote

Schedule: Full time (40 hrs) -Monday - Friday: 12:00pm-8:30pm EST

Target Pay Range: $25.00/hour

Benefits:

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

You can expect to:

• Act as a guide for our patients by helping them with their needs tied to insurance, billing inquiries, payments, and subscription renewals ultimately preventing early discharge and ensuring Bicycle Health is paid for services rendered.
• Documents financial clearance information updating demographic, insurance, funding and medical information, as needed.
• Researches and discusses financial options with patients for services not reimbursable by third party payors.
• Reviews patient accounts receivable balances on an on-going basis and proactively works with patients to ensure timely payment or progression to alternative payment plans.
• Communicates patient financial information to the clinical team or CSS Team as needed.
• Masters our technology suite including but not limited to Freshworks mobile app, Bitrix, G-suite, Zoom, our Electronic Medical Record System Athena, Kareo, and our billing systems in order to effectively engage with patients and to complete daily work.
• Complete administrative tasks include maintaining accurate patient financial records and promptly responding to patient messages.
• Develop and implement new processes to ensure we deliver high quality care to our patients.
• All other duties as assigned.

Qualities we're looking for:

• At least 2-years of experience in high touch customer service or healthcare.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• Experience with Mac/Apple and Google Suite preferred.
• Strong customer service and interpersonal skills necessary to interact with patients as well as internal departments.
• Solid working knowledge of insurance plans, patient financial responsibility (co-pays, co-insurance, deductibles) and ability to analyze and propose appropriate options for patients.
• Analytical skills necessary to ensure complete and accurate documents and forms.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus).
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.
• Bilingual Spanish preferred.
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

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