Customer Support Executive

Customer Support Executive

At clearer.io, we're reimagining ecommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful : empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We're not just a technology companywe're here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.

Your Impact :

At clearer.io, our Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.

When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.

What You'll Do :

• Efficiently responding to inquiries via live chat
• Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
• Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
• Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
• Enhancing our support centers by identifying when articles need updating and reporting back to your lead.

What You'll Bring :

Why Clearer.io?