Requisition eCommerce Content & Site Experience Mgr

ECommerce Content & Site Experience Manager

The eCommerce Content & Site Experience Manager is responsible for leading the planning, briefing, and execution of all site content, as well as identifying site experience optimizations that support the eCommerce business objectives. This role will also contribute to and influence content strategy, testing, and personalization efforts, where using data-driven results to inform decision making, is a must. This position helps drive efficiencies and identifies opportunities and solutions to deliver an outstanding experience for The Container Store customer. The role will collaborate with cross functional partners including Site Merchandising, Creative, Marketing, Product, and Technology.

The right candidate will be analytical, entrepreneurial, action oriented and able to get results. Additionally, the ideal candidate will have outstanding communication skills, both written and verbal. The focus of this role is on enhancing and optimizing the content and site experience on containerstore.com. This is a full-time, salaried, exempt position.

Position Reports To

Senior Director, eCommerce

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities

• Balances both a creative and business mindset when making decisions and driving the business toward growth
• Constantly seeking to improve customer engagement and conversion through site content and the customer journey always leading with a customer centric approach
• Elevates digital storytelling to attract, convert and retain customers
• Creates and owns the site content calendar to align with key product categories and collections, marketing campaigns, launches and promotions
• Creates, submits, and oversees creative briefs, Workfront jobs and any changes due to evolving business needs
• Sets up site banners, landing pages, promotional content, and other site content with appropriate go-live dates in content management system
• QA reviews and signs off on all site content; manages any required changes
• Partners with Data Analytics to establish content performance tracking and goals to measure success
  • Evaluates content performance data and shares KPIs with leadership
  • Uses data to develop future direction and strategy
• Identifies opportunities to AB test both digital content and site functionality and has a strong understanding of testing fundamentals
• Supports personalization of content across the purchase path to enhance the shopping experience
• Can identify and execute SEO related tasks to improve channel traffic, revenue, conversion and searchability
• Understands competitive landscape for both direct and indirect competitors

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Experience and Skills Required

• Bachelor's degree required
• 5+ years of work experience in ecommerce, merchandising or related field
• Based in Dallas/Ft. Worth area and able to work in a hybrid office model
• Ability to "get things done" and resourceful in approach
• Passionate about the customer experience and how we can operationally improve to deliver an outstanding digital experience
• Strong partnership skills
• Strong analytical, technical, and business process skills
• Familiar with HTML and basic understanding of technical solutions
• Knowledge of a DTC ecom business and passion for following industry trends
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible and agile, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Ability to work within and exemplify The Container Store brand

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices