Legal Compliance Analyst

Copyright Infringement Specialist

Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.

Responsible for investigating, processing and responding to copyright infringement orders and written subscriber requests regarding company products. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to copyright infringement orders and written subscriber requests. Performs activities related to ticket entry, validation of research supporting subscriber identification, draft responses, field subscriber calls, legal case file maintenance and disposition and data entry related to copyright and subscriber requests. Ensures evidence collected or disseminated meets all company business policies, legal and regulatory compliance criteria under federal, state and local legislation.

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC / N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and the amount of collaboration required.

Must-Have Qualifications :

• Proven experience in customer support through professional phone interactions, ensuring positive client experiences.
• Demonstrated ability to manage and prioritize multiple competing tasks in a fast-paced environment.
• Strong proficiency with Microsoft Office suite.
• Ability to review, analyze, and interpret legal documents, as well as manage legal request tickets to ensure compliance with court-mandated deadlines.
• Prior experience conducting independent analysis of customer billing records.

Core Responsibilities :

Employees at all levels are expected to :

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE / Veterans / Disabled / LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your realityto help support you physically, financially and emotionally through the big milestones and in your everyday life.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience 0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.