Public Safety Dispatcher

Public Safety Dispatcher - Full-Time
Location: City of Santa Ana, CA
Pay Range: $19.00 - $21.00 per hour
Schedule: Must have open availability, including nights, weekends, and holidays

Sunset Safety Agency is seeking a highly skilled and dependable Public Safety Dispatcher to join our operations team. If you excel in high-pressure environments, have strong communication skills, and are passionate about safety and emergency response, we want to hear from you.

Position Overview:

As an Public Safety Dispatcher, you will serve as a vital link between our field teams and operations, ensuring rapid, clear, and effective communication during routine and emergency situations. Your ability to think quickly and relay critical information accurately will directly support the safety and success of our field personnel and clients.

Key Responsibilities:

• Operate and monitor two-way radio systems to maintain constant communication with field teams.
• Receive, assess, and prioritize incoming emergency calls and messages.
• Dispatch appropriate personnel and resources based on urgency, availability, and location.
• Maintain accurate records of communications, calls, and incident responses.
• Relay real-time updates and critical information to field personnel and leadership.
• Coordinate with external emergency services and public agencies when required.
• Assist in training new dispatchers and help develop communication protocols and procedures.

Qualifications:

• High school diploma or equivalent required; formal training in emergency dispatch or communications is a plus.
• Previous experience in a dispatch, emergency response, or communications role preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Proficient in using radio systems, dispatch software, and basic office computer programs.
• Flexibility to work varied shifts, including overnights, weekends, and holidays.
• Strong attention to detail and organizational skills.

What We Offer:

• Competitive salary and benefits package
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Supportive and collaborative team environment
• Ongoing training and professional development opportunities

Privacy Notice for California Applicants
Sunset Safety Agency collects and uses the personal information you provide solely for employment-related purposes, such as evaluating your qualifications and communicating with you about your application. We do not use automated decision-making systems in our hiring process. Your information is handled in accordance with the California Civil Rights Department's (CRD) regulations and applicable privacy laws.