Sales Operations Manager

• Efficient Deal Support: Provide timely and effective day-to-day support for agents’ transactions, ensuring smooth closings and minimizing errors or delays, especially aiding newer agents to accelerate their ramp-up.

• Optimized Sales Processes: Implement and continuously refine workflows and operational systems that increase the sales team’s productivity and capacity, enabling higher deal volume.

• Data-Driven Insights: Deliver accurate and actionable sales performance analyses and reporting that inform strategy adjustments and operational decisions by the Sales Director.

• Agent Onboarding & Training Support: Streamline and enhance the onboarding (new agents) and training process for agents, ensuring faster integration and growth to contribute to sales targets and drive retention..

• Operational Scalability: Establish scalable operations infrastructure that supports sustained rapid growth without sacrificing quality or compliance.

• Improved Agent Satisfaction: Contribute to a supportive and efficient operational environment that improves overall agent experience and retention.

• Technology Enablement: Lead or support the adoption of new tools and technologies that enhance sales execution and operational transparency.

Qualifications:

• Smart, astute, quick learner
• Recruiting success; makes the right hires, upgrades when necessary
• Organized and good at planning
• Deep knowledge of NYC real estate brokerage, transactions, and key players
• Analytical; excellent at agent/employee development
• Integrity, honesty, calm under pressure
• Project execution management
• Detail oriented, results driven, strong work ethic
• Excellent communication skills
• Proactive problem solver; holds people accountable
• Strong communicator; follows through on committments
• Enthusiastic, able to motivate others, treats others with respect
• Adaptable, resilient, persistent, open to criticism and others' ideas
• Supportive mentor, proactive, takes initiative
• Prop-Tech friendly, tech skills a must
• Compliant with REBNY and government guidelines