Director, Engineering Operations

What if you could use your operational and technical leadership skills to operate and manage a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it's also one of the world's least digitized industries, not to mention one of the most dangerous. That's why we're looking for an experienced Director, Engineering Operations to join Procore's journey to revolutionize a historically underserved industry.

About this Position

As a Director, Engineering Operations , you will oversee global engineering operations. This includes global engineering response of all production systems and leadership of our Site Reliability and Engineering teams. You will oversee the response, resolution, and coordination of on-call teams to maximize the availability and reliability of all Procore production systems. You will lead weekly operational reviews detailing major incidents, oversee incident retrospectives, and ensure timely remediation plans are completed with high quality to avoid future incident repeats. You will work closely with our internal product teams to influence opportunities that improve Procore products and services from an operational lens. You will deliver and execute well-designed and strategically aligned operational policies and procedures to minimize downtime for Procore's customers as well as preparing and approving customer facing incident reports. You will leverage your previous operational experience to facilitate world-class operational runbooks, disaster recovery procedures, and compliance policies. You will work with customer support, external comms, and legal representatives as appropriate. You will regularly present executive leadership summaries concerning Procore state of operations.

This position reports to the VP, Runtime Platform & Architecture based in the Greater Austin, TX metropolitan area. We're looking for someone to join us immediately.

What you'll do :

Develop and execute Procore's global operations strategy while regularly communicating with executive leadership.

Deliver and operate an effective incident management framework. This means you will lead and coordinate incident response efforts globally, ensuring minimal downtime while establishing world class operation standards and communication protocols during incidents.

Identify and mitigate operational risks.

Build and manage a high-performance SRE team, troubleshoot complex problems, setting performance goals and metrics, ensuring systems meet or exceed established benchmarks.

Develop and maintain contingency plans to address potential disruptions.

Versed in various compliance policies and procedures including, but not limited to, disaster recovery, change management, security protocols, audit compliance, and support.

Manage teams responsible for Maintenance and Operations of Procore FedRAMP authorized systems and environments.

Collaborate, where appropriate, with various internal teams such as customer relations, legal, quality, product and engineering, as well as senior leadership.

Develop and manage the operations budget, ensuring cost-effectiveness.

What we're looking for :

10+ years of enterprise-grade production operations experience with world class 24x7 incident management policies and procedures. Relevant operational experience in SaaS or high volume transactional environments serving millions of global users.

7+ years of leadership experience in governing and managing engineering toolchains to drive engineering excellence and standards across a diverse tech landscape.

Experience with global follow-the-sun engineering response procedures as well as handling customer communications at an executive level.

Proven data-driven leadership with creating frameworks, templates, processes, and cadences that facilitate decision-making, including metrics, dashboards, and organizational comms that optimize ITIL best practices such as reducing MTTD and MTTR.

Experience in building and facilitating enterprise-grade disaster recovery policies and procedures.

Licenses / Certificates / Designations - based on the field of technical expertise.

A deep understanding of software development lifecycles (SDLC) and product management best practices, such as lean product management, Agile Scrum, Kanban, CI / CD, etc.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions-both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings : competitive health care plans, unlimited paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

Additional Information

Base Pay Range :

This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

This position requires access to technology, software, and data that is controlled or restricted under U.S. law, regulation, executive order, or government contract.

For Los Angeles County (unincorporated) Candidates :

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment : 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal / external customers, stakeholders, and / or colleagues; and 3. exercising sound judgment.