Medical Receptionist - Full-Time - MOB

If interested, please apply and submit your resume to jcardenas@mlkch.org

POSITION SUMMARY

The Medical Receptionist's primary responsibilities include greeting patients, check-in and check-out processes, managing the center's wait room, maintaining a clean environment, managing provider through put, answering phones, and scheduling appointments for a high patient volume medical office. Ensure to apply exceptional customer service during each patient encounter while applying multi-tasking and detail oriented accuracy in obtaining and ensuring collection of valid patient demographics and insurance information. Applying effective time management and patient tracking, while working with back-office staff to ensure patients are seen in a timely manner. This position reports to the Site Administrator with a dotted line to the Revenue Cycle Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly greet all patients and visitors as soon as they enter the the office suite / waiting area; ensuring use of exceptional customer service at all times.
• Assists patients in signing in upon their arrival to the center.
• Patient Registration : Validate, collect, obtain appropriate signatures, documents, and enter the information into office EMR system ensuring accurate collection of :

Primary Care office / provider

Ensures appropriate coverage of front desk operations, including Care Phone assignments is managed daily.

Reschedules in the clinic due to scheduling changes for a provider (displaced patients)

Ensures all patients follow a compliant path, escalating any issues to management for assistance if asked go outside of established best practice or protocol, protecting the organization from risk.

POSITION REQUIREMENTS

A. Education

B. Qualifications / Experience

C. Special Skills / Knowledge

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