Executive Lounge Attendant

Job Description

Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• As the Fairmont Gold Attendant your role will be to ensure the smooth operation of the Fairmont Gold Lounge. Beyond the lounge will ensure that all guests needs for food and beverage and any other special requests are met.
• Maintains the appearance and presentation of any food and or beverage in the lounge and keeps the pantry area spotless, and organized.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Maintains the appearance and presentation of any food and or beverage in the lounge.
• Keeps the pantry area spotless, and organized.
• Maintains a record of par levels in the honor bar.
• Requisitions any food and beverage items required.
• Ensures the Lounge has a home away from home feel, appearing spotless and comfortable.
• Works with the Fairmont Gold Supervisors to create the best ambience for the guest visiting the lounge.
• Works with the Fairmont Gold Supervisors to assist with the welcome and departure experience when required.
• Delivers and removes any food or beverage service to guest rooms.
• Set up of Breakfast and any food and beverage products as required in the pantry area
• Pick up all food and beverage and supplies from production area
• Monitor and remove any trays in the corridors
• Answer any guest questions
• Constantly studies and observes guests to learn preferences and follows up with the Fairmont Gold Supervisors.
• Serves all food and beverage according to the standards of service etiquette and within hygiene, presentation and legal standards.
• Is available to assist guests with any Internet needs in the Lounge, and is knowledgeable about the Boston area.
• Constantly communicates with the Fairmont Gold Supervisor to ensure seamless guest service, to anticipate their service needs, learn their preferences and seek to WOW and delight at every opportunity.

Qualifications

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.