Teaching Assistant-Dallas

Join the ACI Learning Adventure!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

Job Summary:

This position has a strong emphasis on mentoring, coaching, monitoring, and supporting students to achieve certification and career goals. The Teaching Assistant will be coached and trained to become a future, successful instructor or mentor for any of the ACI Learning certification courses currently being offered. The Teaching Assistant must partner effectively with Tech Academy staff and current Instructors to provide effective support and customer service to students and contribute to ACI Learning overall customer success strategy as we experience rapid growth. This is a temporary position for the duration of the selected course or program.

RESPONSIBILITIES:

• Proactively engaging with students to offer support


• Increase student engagement/participation


• Proactively monitoring student progress


• Conducting workshops, labs, and exam prep sessions to support students through certification


• Ensuring the learning environment and resources support learner needs


• Preparing the learning environment and resources, including setting up IT equipment, labs, and workshops, where appropriate


• Support Instructor with attendance (beginning and mid-point)


• Review Course Materials with Instructor prior to course to prepare for sections being taught


• Collaborate with Instructor in creating additional activities (polling, etc.)


• Provide instructor coverage for sessions as needed

Must Have:

• Completed the Customer User Support Specialist (CUSS), Information Security Analyst (ISA), or Network Support Specialist (NSS) Program within the last two (2) years


• OR have at least one (1) current & active technical certification from those programs (excluding ITIL)

Nice to Have:

One or more of the following mentoring experience:

• Military E-6 or Above
  
  
  
  • E-5 For At Least (3) Years
  
  
  
  


• Instructor/Teacher
  
  
  
  • Two (2)+ Years
  
  
  
  


• Coach
  
  
  
  • Two (2)+ Years
  
  
  
  


• Course/Product Development


• Supervisory Role

Why ACI Learning is Your Next Big Move

For Full-Time, Benefits Eligible Positions