Technical Writer

The successful candidate must be able to:-Partner with SMEs, technical developers, 3rd party vendors, support teams and other stakeholders to create and maintain high-quality documentation.-Effectively communicate (both verbal and written) at all levels of the organization.-Conduct research and interviews to gather information for documentation and act as a liaison for Information Technology to discuss the flow of information and application of policies to Standard Operating Guidelines.-Practical experience in the design, development, and delivery of technical documentation on major development programs.-Review and/or edit content developed by other members of the team.-Write user-friendly content that meets the needs of the target audience.-Participate in source code walk-throughs to capture, understand, use, and improve comments inserted into code to improve software documentation.-Develop and write instructions, policy, procedure documents and marketing materials in a timely manner (including manuals and bulletins)-Use disparate media outlets to distribute content (blogs, Stack Overflow, etc.)-Maintain and ensure consistency across all documentation platforms.-Participate in a highly technical Agile Delivery Team to bring new services and updates to market quickly.-Research, create, and maintain documentation style templates and establish organizational standards.-Create documentation and other content, by interviewing staff members and translating it into a clear and understandable instruction set.-Thrive amid ambiguity to successfully collaborate across various technology disciplines to drive enterprise outcomes.-Maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.-Work with the management team to update/maintain current manuals in the established writing style and templates-Help evangelize IT best practices and trends including TechOps, Automation, DevOps, etc.-Cleanup drafts of written communications or Powerpoint presentations.-Performs other duties as assigned. The qualifications include:-4 or more years of experience in technology, 2 - 4 years of technical writing experience.-Able to understand the logic of code and to construct simple data queries -Exceptional interpersonal, organizational, teaming, written communication, and listening skills, with ability to present complex information with simplicity.-Technical background in IT (software development, infrastructure support, etc.) preferred.-Advanced business and data analysis, business process and application knowledge-Internal documentation, general API documentation, JSON Documentation, YAML files, error codes, etc.-Proficient in knowledge of technical writing, business applications-Fluency with Agile Delivery, specifically the Scaled Agile Framework (SAFE).-Innovation skills and vision. Possesses and can further cultivate diversity of thought.-Ability to process new concepts and technologies quickly, has an appetite for learning.-Ability to multi-task and flex when priorities change.-Strong attention to detail and ability to review/write documentation for key content-Ability to work independently.-Must be a self-starter, give accurate time estimates and meet deadlines.-Bachelor's or Master's degree in Technical Communication, Information Systems, English, Computer Science, Communications or related field/experience a plus.-Experience with international business partners (Japan) a plus.