Service Dispatcher

Service Dispatcher

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.

Schedule and dispatch planned maintenance to ensure timely completion.

Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.

May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Minimum Qualifications

Less than 2 years related experience

High school diploma or equivalent

Preferred Qualifications

Excellent phone skills

Good communication, organizational, math and computer skills

Experience with Microsoft Office

Leadership skills, technical experience and knowledge a plus

Ability to multitask

Familiarity with the service territory.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health / Dental / Vision / Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans / Disabilities