Customer Support Specialist - Tax

Customer Tax Support Specialist

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality. We help businesses develop their "Human Capital" to get to the next level, stay compliant, and allocate their time, money, and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure's HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This is an on-site position and can be based from any of Asure's hub office locations including Austin, TX; Santa Ana, CA; Burlington, VT; Cherry Hill, NJ; Rochester, NY; Tampa, FL; or Cherry Hill, NJ.

How You Will Contribute

The Customer Tax Support Specialist provides expert support to Asure's reseller tax service clients. This role ensures clients receive accurate, compliant, and timely assistance with all payroll taxrelated inquiries. The Specialist serves as the primary point of contact for assigned resellers, guiding them through Asure's Payroll Tax Management (APTM) system and related processes. This position is ideal for someone who enjoys problem-solving, building client relationships, and helping others navigate payroll tax complexities. Strong communication, organization, and technical skills are key to success in this role.

Client Relationship Management

• Serve as the single point of contact for assigned reseller clients.
• Build and maintain strong relationships to ensure client satisfaction and retention.
• Establish regular meetings with resellers to review open items, issue status, and account updates.
• Provide timely, accurate responses to client inquiries and manage cases within defined service levels and KPIs.

Payroll Tax Support & Compliance

Training & Technical Support

Collaboration & Continuous Improvement

Qualifications

Compensation

The base range for this role is $31.00-$36.00 per hour depending upon level of experience. This role offers a comprehensive benefit package.

Benefits

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. NO AGENCIES PLEASE. Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure's mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.