Customer Service Print Project Coordinator

Customer Service Representative

The Customer Service Representative plays a critical role in the day-to-day operations of AlphaGraphics as well as acting as a trusted advisor to our valued clients. Our company's success depends on our ability to meet our client's challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.

About AlphaGraphics : AlphaGraphics is the leading provider of Print, Signs, Banners, Design Services, Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Westford, MA community for over 30 years.

Position Summary

The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.

Primary Responsibilities

• Client Consultation : Work with the existing customer base and walk in customers to determine their print, marketing, and sign needs and recommend appropriate solutions. Assist customers with the printing, scanning and reproduction of architectural / engineering drawings and other copy services requiring short turnarounds.
• Product Estimation : Provide product estimates for clients after consultation. Coordinate delivery / production of products with production or outside vendors as appropriate. Manage client expectations, schedules, and prices as needed. Prepare accurate invoices following established process guidelines.
• Administrative : Update and manage customer account notes and information. Manage customer invoicing. Manage register / cash and payments. Generate daily and monthly closeout reports. Fulfill shipping orders via UPS and FedEx. Maintain organization of customer files & digital / physical workspace.
• Communication : As the customer's advocate, communicate needs within the company to insure excellent customer service and product quality. Promptly advise supervisor of any potential client issues which might require assistance or attention.

Qualifications

The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.

Additional Requirements

High School Diploma or equivalent. Experience with Microsoft Office. Experience in sales and customer service within a fast-paced environment. Team member with collaborative style who knows how to foster success in others. Capable of juggling multiple priorities and operating with a calm sense of urgency. Positive "can do" attitude (this is critical!)

Additional Skills and Abilities Desired (Advantageous, but not required) :

Workplace Requirements :

Driver's license and access to vehicle. Ability to lift 40 lbs.