Job Description
Pay Rate : $27 - $28
Remote Overnight Shift : 9 : 30pm - 6am CST. Monday-Friday Once training is complete.
Training for the first 3-6 months will be 8am to 4 : 30pm CST. Monday-Friday
Interviews via teams. Camera required.
Candidates should be in business casual attire for interviews.
JOB DESCRIPTION
The Technical Helpdesk Contractor role supports Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. The Technical Helpdesk Contractor regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position.
This team operates a 24-hour, 7 day a week support center model. This contractor position is designated as a remote overnight position.
This role is responsible for supporting Federal Government and commercial accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks.
Basic Qualifications
Preferred Skills / Experience
Meet Your Recruiter
Hritika Raghuwanshi
Processor • Minneapolis, MN, United States