Parts Associate

DESCRIPTION

We are looking for a talented onsite Service Parts Associate to join our team in Cleveland, OH.

Monday - Friday 8 : 30AM - 5PM

In this role, you will make an impact in the following ways :

Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.

Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).

Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.

Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.

Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects / duties as assigned by management.

RESPONSIBILITIES

To be successful in this role you will need the following :

Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.

Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.

Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.

Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.

This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base

Salary rate to commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical / Dental / Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications :

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience :

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

QUALIFICATIONS

Must be available to receive customer calls, emails and / or chats to assist with parts research lookup and place orders on behalf of the customer.

Use various tools for parts research and order research, including QuickServe Online, , GOMS and WebParts.

Provide customers with updates on submitted orders, using various internal systems and programs.

Assist other Cummins Care Parts Support team members as needed.

Work internal reports as assigned by supervisor and / or manager.

Work with local branches and Regional Distribution Center for parts sourcing, to fulfill Emergency and / or Warranty orders.

Min Salary $

Max Salary $