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Customer Service Representative - Call Center
Customer Service Representative - Call CenterUnited Insurance Brokers Inc. • Wayzata, MN, US
Customer Service Representative - Call Center

Customer Service Representative - Call Center

United Insurance Brokers Inc. • Wayzata, MN, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Customer Service Representative - Call Center

Provide prompt, courteous customer service, which meets or exceeds service standards. Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes and written correspondence.

Benefits Available

  • Competitive hourly wage : $23.69 - $26.88, paid weekly.
  • Medical / Dental / Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays
  • PTO
  • Community Service PTO
  • FSA / HSA
  • Life Insurance
  • Short-Term and Long-Term Disability

Primary Responsibilities :

  • Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents / insured about the status of a policy or any other question they may have.
  • Place outgoing calls to provide or obtain information.
  • Document all calls while in progress using the online documentation program.
  • Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques.
  • Process customer requests using internal and client-mandated procedures.
  • Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail.
  • Efficiently process the Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards
  • Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts.

    • Primary Skills & Requirements :

  • High school diploma or GED equivalent
  • Insurance background preferred
  • Up to 2 years of proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with Microsoft Office products
  • Ability to adapt and respond to different types of people and tasks
  • Excellent communication and documentation skills
  • Ability to multi-task, prioritize, and manage time effectively and efficiently
  • Reliable transportation and the ability to be punctual and dependable

    • About United Insurance BrokersUnited Insurance Brokers is a trusted leader amongst other Minnesota insurance agencies and companies, providing quality protection, superior customer service and the lowest Minnesota insurance rates with coverages tailored to your specific needs. We explain the insurance choices so you can look forward to a brighter, more secure future.

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    Call Center Customer Service Representative • Wayzata, MN, US

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