Community Manager

BH is a people‑first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real‑estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in‑house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position : Community Manager

Role Overview

As the Community Manager, you’ll have a big mission. If you choose to accept it, your mission will be the oversight of successful day‑to‑day operations (financial, administrative, sales, marketing, and maintenance) while ensuring company standards are achieved and excellent customer service is delivered. You exhibit strong commitment to the service needs of the internal and external customers, representing the company in a professional and courteous manner. Here, how things are done matters just as much as what was done.

Key Responsibilities

Regularly inspect the property to ensure company standards are being met; take appropriate action to establish property compliance with safety, industry, and city / state / federal regulations, ensuring safe and stable operation at all times. Identify areas of improvement and offer suggestions to improve the efficiency, productivity and profitability of the property.

Gather, analyze and interpret current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve occupancy and revenue goals. Monitor and analyze traffic logs, budget guidelines, renewal information, marketing data, etc. to provide up‑to‑date and proper information as requested.

Develop resident retention strategies and maintain communication with residents, responding in a timely manner and taking necessary action to address service issues; monitor resident satisfaction in person or through follow‑up calls, texts, or emails to ensure a positive living experience.

Manage and coordinate requests for repairs and maintenance and ensure appropriate response to resident service orders; verify, inspect and confirm status of all vacant units; oversee and ensure that preventative maintenance programs are implemented, followed and documented per BH program guidelines.

Partner with Regional Manager to create operating income / expense budgets that reflect owners’ objectives for property operations, cash flow requirements and leasing strategy; ensure all budgeting guidelines and financial systems related to purchase order and expense monitoring are followed per BH policy; ensure all payables and purchase orders are processed timely and accurately; monitor and review all vendor statements and balances, including balance forwards.

Review monthly income and expense reports and report on any variance from budget; coordinate collection and documentation of all revenues following lease obligations of tenants and owners’ policy on accounts receivable; collect delinquent accounts promptly in adherence to BH policy; prepare related weekly / monthly property operational reports, including petty cash, variance, leasing, renewal and financial data.

Hire, train, supervise, develop and mentor property staff in accordance with company policies, procedures and directives; conduct performance evaluations and corrective action as needed.

Perform other duties as assigned.

You Have

Three years of property management experience managing up to 299 units in one community.

Ability to travel via car or plane on an average of 20% of the time.

Advanced MS Office Word / Excel and computer‑technology skills.

Strong written and verbal communication skills.

Prior leadership experience required.

High School or GED (General Education Diploma) required; some college preferred.

Where required by law, must have a state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Seniority Level : Experienced

Industry : Property Management

Employment Type : Full‑Time

Location : Onsite

Work Schedule

Monday‑Friday (work schedule may vary).

Salary

Salary Minimum : 69,000 Salary Maximum : 78,000

Reporting

Reports to : Regional Manager

Direct Reports : Yes

BH is an Equal Employment Opportunity Employer

We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple U.S. geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.

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